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Terms of Service
Please read these Terms and Conditions (“Terms”) carefully as they contain important information about your legal rights, remedies, and obligations. By accessing or using the Celevents Platform, you agree to comply with and be bound by these Terms.
These Terms constitute a legally binding agreement (“Agreement“) between you and Celevent AB, organisation number 559179-7278, BOX 13034, 103 01 Stockholm (“Celevent“) governing your access to and use of the Celevents website, including any subdomains thereof, and any other websites through which Celevents makes its services available (collectively, “Site“), our mobile, tablet and other smart device applications, and application program interfaces (collectively, “Application“) and all associated services (collectively, “Celevents Services“). The Site, Application, and Celevents Services together are hereinafter collectively referred to as the “Celevents Platform”.
Suppliers alone are responsible for identifying, understanding, and complying with all laws, rules and regulations that apply to their Listings and Supplier Services. Supplier alone are responsible for identifying and obtaining any required licenses, permits, or registrations for any Supplier Services they offer. Certain types of Supplier Services may be prohibited altogether.
1. Scope of Celevents’ Services
1.1 The Celevents Platform is an online marketplace that enables registered users (“Members”) and certain third parties and affiliated parties who offer services (Members, affiliated parties and third parties who offer services are “Suppliers” and the services they offer are “Supplier Services”) to publish such Supplier Services on the Celevents Platform (“Listings”) and to communicate and transact directly with Members that are seeking to book such Supplier Services (Members using Supplier Services are “Customers”).
1.2 As the provider of the Celevents Platform, we does not own, create, sell, resell, provide, control, manage, offer, deliver, or supply any Listings or Supplier Services, nor is Celevents an organiser or retailer of travel packages under Directive (EU) 2015/2302. Suppliers alone are responsible for their Listings and Supplier Services. When Members make or accept a booking, they are entering into a contract directly with each other. Celevents is not and does not become a party to or other participant in any contractual relationship between Members, nor is Celevents a real estate broker or insurer. Celevents is not acting as an agent in any capacity for any Member.
1.3 While we may help facilitate the resolution of disputes, Celevents has no control over and does not guarantee (i) the existence, quality, safety, suitability, or legality of any Listings or Supplier Services, (ii) the truth or accuracy of any Listing descriptions, Ratings, Reviews, or other Member Content, or (iii) the performance or conduct of any Member or third party. Celevents does not endorse any Member, Listing or Supplier Services. Any references to a Member being “verified” (or similar language) only indicate that the Member has completed a relevant verification or identification process and nothing else. Any such description is not an endorsement, certification or guarantee by Celevents about any Member, including of the Member’s identity or background or whether the Member is trustworthy, safe or suitable.
1.4 If you choose to use the Celevents Platform as a Supplier, your relationship with Celevents is limited to being an independent, third-party contractor, and not an employee, agent, joint venturer or partner of Celevents for any reason. Through the use of Celevent Rentals Platform, you are acting exclusively on your own behalf, and for your own benefit; and not on behalf, or for the benefit of Celevents. Celevents does not, and shall not be deemed to generally direct or control you or your performance under these Terms, specifically, including in connection with your provision of Supplier Services. You acknowledge and agree that you have complete discretion whether to list Supplier Services or otherwise engage in other business or employment activities.
1.5 To promote the Celevents Platform and to increase the exposure of Listings to potential Customer, Listings and other Member Content may be displayed on other websites, in applications, within emails, and in online and offline advertisements. To assist Members who speak different languages, Listings and other Member Content may be translated, in whole or in part, into other languages. Celevents cannot guarantee the accuracy or quality of such translations and Members are responsible for reviewing and verifying the accuracy of such translations. The Celevents Platform may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties for merchantability, fitness for a particular purpose and non-infringement.
1.6 The Celevents Platform may contain content or links to third-party websites or resources (“Third-Party Services”). Such Third-Party Services may be subject to different terms and conditions and privacy practices. Celevents is not responsible or liable for the availability or accuracy of such Third-Party Services, or the content, products, or services available from such Third-Party Services. Links to such Third-Party Services are not an endorsement by Celevents of such Third-Party Services.
1.7 Due to the nature of the Internet, Celevents cannot guarantee the continuous and uninterrupted availability and accessibility of the Celevents Platform. Celevents may restrict the availability of the Celevents Platform or certain areas or features thereof, if this is necessary in view of capacity limits, the security or integrity of our servers, or to carry out maintenance measures that ensure the proper or improved functioning of the Celevents Platform. Celevents may improve, enhance, and modify the Celevents Platform as well as introduce new Celevents Services from time to time.
2. Eligibility, Using the Celevents Platform, and Member Verification
2.1 In order to access and use the Celevents Platform or register a Celevents Account, you must be an individual at least 18 years old or a duly organized, validly existing business, organization, or other legal entity in good standing under the laws of the country you are established and able to enter into legally binding contracts.
2.2 We may make access to and use of the Celevents Platform, or certain areas or features of the Celevents Platform, subject to certain conditions or requirements, such as completing a verification process, meeting specific quality or eligibility criteria, meeting Ratings or Reviews thresholds, or a Member’s booking and cancellation history.
2.3 User verification on the Internet is difficult and Celevents does not assume any responsibility for the confirmation of any Member’s identity. Notwithstanding the above, for transparency and fraud prevention purposes, and as permitted by applicable laws, we may, but have no obligation to (i) ask Members to provide a form of government identification or other information, or undertake additional checks designed to help verify the identities or backgrounds of Members, (ii) screen Members against third-party databases, or other sources, and request reports from service providers, and (iii) where we have sufficient information to identify a Member, obtain reports from public records of criminal convictions or sex offender registrations or an equivalent version of background or registered sex offender checks in your local jurisdiction (if available).
2.4 The access to or use of certain areas and features of the Celevents Platform may be subject to separate policies, standards, or guidelines, or may require that you accept additional terms and conditions, before you can access the relevant areas or features of the Celevents Platform. If there is a conflict between these Terms and the terms and conditions applicable to a specific area or feature of the Celevents Platform, the latter terms and conditions will take precedence with respect to your access to or use of that area or feature, unless specified otherwise in the latter terms and conditions.
3. Modification of these Terms
Celevents reserves the right to modify these Terms at any time in accordance with this provision. If we make changes to these Terms, we will post the revised Terms on the Celevents Platform and update the “Last Updated” date at the top of these Terms. We will also provide you with notice of the modifications by email at least ten (10) days before the date they become effective. If you disagree with the revised Terms, you may terminate this Agreement with immediate effect. We will inform you about your right to terminate the Agreement in the notification email. If you do not terminate your Agreement before the date the revised Terms become effective, your continued access to or use of the Celevents Platform will constitute acceptance of the revised Terms.
4. Account Registration
4.1 You must register an account (“Celevents Account”) to access and use certain features of the Celevents Platform, such as publishing or booking a Listing. If you are registering an Celevents Account for a business, organization or other legal entity, you represent and warrant that you have the authority to legally bind that entity and grant us all permissions and licenses provided in these Terms.
4.2 You can register a Celevents Account using an email address and creating a password, or through your account with certain third-party social networking services, such as Facebook or Google (“SNS Account”).
4.3 You must provide accurate, current, and complete information during the registration process and keep your Celevents Account and public Celevents Account profile page information up-to-date at all times.
4.4 You may not register more than one (1) Celevents Account unless Celevents authorizes you to do so. You may not assign or otherwise transfer your Celevents Account to another party.
4.5 You are responsible for maintaining the confidentiality and security of your Celevents Account credentials and may not disclose your credentials to any third party. You must immediately notify Celevents if you know or have any reason to suspect that your credentials have been lost, stolen, misappropriated, or otherwise compromised or in case of any actual or suspected unauthorized use of your Celevents Account. You are liable for any and all activities conducted through your Celevents Account, unless such activities are not authorized by you and you are not otherwise negligent (such as failing to report the unauthorized use or loss of your credentials).
4.6 Celevents may enable features that allow you to authorize other Members or certain third parties to take certain actions that affect your Celevents Account. No third party is authorized by Celevents to ask for your credentials, and you shall not request the credentials of another Member.
5.1 Celevents may, at its sole discretion, enable Members to (i) create, upload, post, send, receive and store content, such as text, photos, audio, video, or other materials and information on or through the Celevents Platform (“Member Content”); and (ii) access and view Member Content and any content that Celevents itself makes available on or through the Celevents Platform, including proprietary Celevents content and any content licensed or authorized for use by or through Celevents from a third party (“Celevents Content” and together with Member Content, “Collective Content”).
5.2 The Celevents Platform, Celevents Content, and Member Content may in its entirety or in part be protected by copyright, trademark, or other laws of Sweden and/or other countries. You acknowledge and agree that the Celevents Platform and Celevents Content, including all associated intellectual property rights, are the exclusive property of Celevents and/or its licensors or authorizing third-parties. You will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Celevents Platform, Celevents Content or Member Content. All trademarks, service marks, logos, trade names, and any other source identifiers of Celevents used on or in connection with the Celevents Platform and Celevents Content are trademarks or registered trademarks of Celevents in Hong Kong and abroad. Trademarks, service marks, logos, trade names and any other proprietary designations of third parties used on or in connection with the Celevents Platform, Celevents Content, and/or Collective Content are used for identification purposes only and may be the property of their respective owners.
5.3 You will not use, copy, adapt, modify, prepare derivative works of, distribute, license, sell, transfer, publicly display, publicly perform, transmit, broadcast or otherwise exploit the Celevents Platform or Collective Content, except to the extent you are the legal owner of certain Member Content or as expressly permitted in these Terms. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by Celevents or its licensors, except for the licenses and rights expressly granted in these Terms.
5.4 Subject to your compliance with these Terms, Celevents grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to (i) download and use the Application on your personal device(s); and (ii) access and view any Collective Content made available on or through the Celevents Platform and accessible to you, solely for your personal and non-commercial use.
5.6 Celevents may offer Suppliers the option of having professional photographers take photographs of their Supplier Services, which are made available by the photographer to Suppliers to include in their Listings with or without a watermark or tag bearing the words “Celevents”, “Verified Photo” or other similar variations of wording (“Verified Images”). You are responsible for ensuring that your Supplier Service is accurately represented in the “Verified Images” and agree to stop using “Verified Images” on or through the Celevents Platform if they no longer accurately represent your Listing, if you stop Suppliering the Supplier Service featured, or if your Celevents Account is terminated or suspended for any reason. You acknowledge and agree that Celevents shall have the right to use any Verified Images in accordance with Section 5.5 for advertising, marketing and/or any other business purposes in any media or platform, whether in relation to your Listing or otherwise, without further notice or compensation to you. Where Celevents is not the exclusive owner of Verified Images, by using such Verified Images on or through the Celevents Platform, you grant to Celevents an exclusive, worldwide, royalty-free, irrevocable, perpetual (or for the term of the protection), sub-licensable and transferable license to use such Verified Images for advertising, marketing and/or any other business purposes in any media or platform, whether in relation to your Listing or otherwise, without further notice or compensation to you. Celevents in turn grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to use Verified Images outside of the Celevents Platform solely for your personal and non-commercial use.
5.7 You are solely responsible for all Member Content that you make available on or through the Celevents Platform. Accordingly, you represent and warrant that: (i) you either are the sole and exclusive owner of all Member Content that you make available on or through the Celevents Platform or you have all rights, licenses, consents and releases that are necessary to grant to Celevents the rights in and to such Member Content, as contemplated under these Terms; and (ii) neither the Member Content nor your posting, uploading, publication, submission or transmittal of the Member Content or Celevents’s use of the Member Content (or any portion thereof) as contemplated under these Terms will infringe, misappropriate or violate a third party’s patent, copyright, trademark, trade secret, moral rights or other proprietary or intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
5.8 You will not post, upload, publish, submit or transmit any Member Content that: (i) is fraudulent, false, misleading (directly or by omission or failure to update information) or deceptive; (ii) is defamatory, libelous, obscene, pornographic, vulgar or offensive; (iii) promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; (iv) is violent or threatening or promotes violence or actions that are threatening to any other person or animal; (v) promotes illegal or harmful activities or substances; or (vi) violates Celevents’s Content Policy or any other Celevents policy. Celevents may, without prior notice, remove or disable access to any Member Content that Celevents finds to be in violation of applicable law, these Terms or Celevents’s then-current Policies or Standards, or otherwise may be harmful or objectionable to Celevents, its Members, third parties, or property.
7. Service fee policy
7.1 Marketplace service: For suppliers the provided rate is subject to a 12% commission to. Services offered by Celevents AB may include marketing, sales, customer communication, payment and deposit handling.
7.2 Customer service: free
8. Cancellation & Refund Policy
8.1 Cancellation, it’s recommended to contact the supplier first through the messages and try to rebook or find out the outcome of cancelling the booking. Cancellation policy can vary depending on the listing and supplier. Therefore lookout in the description and to be sure ask the vendor. Below are the general policies that applies. A refund or voucher can be offered if the supplier has made a mistake.
If canceled 14 days before the rental period, 100% of the rental amount will be refunded.
If canceled 7 days before the rental period, 50% of the rental amount will be refunded.
If canceled 3 days or later no refund will be made.
We define mistakes:
Some parts of the products are missing
Product not working
Not delivered in time to be able to use the product
11. Cancellation of the contract
This contract may be terminated or modified by either party on 30 days advance written notice effective as of the expiration of the notice period.
12. General Provisions
In the event, if the contract is not complete or not applicable, it will be considered separate from the rest of the contract.
Information We Collect
Celevent collects only the following types of information:
Account and Registration Information
User Submitted Content
We collect any other information you submit to the Service – including information that you submit for publication such as via our commenting system platform, ‘user name’ and city/country of location.
Other Information Collected from Your Use of the Website (Like “Cookies”)
Whenever you interact with the Service, we may automatically receive and record information on our server logs from your browser or device, which may include your IP address, device identification, “cookie” information, the type of browser and/or device you are using to access the Service, and the page or feature You requested. “Cookies” are identifiers we transfer to your browser or device that allow us to recognize your browser or device and tell us how and when pages and features in the Service are visited and by how many people. You may be able to change the preferences on your browser or device to prevent or limit your device’s acceptance of cookies, but this may prevent you from taking advantage of some of our features.
We may use this data to customize content for you that we think you might like, based on your usage patterns. We may also use it to improve the Service – for example, this data can tell us how often users use a particular feature of the Service, and we can use that knowledge to make the Service interesting to as many users as possible.
Information Collected From Other Websites and Do Not Track Policy:
How We Use Your Information
Celevent uses your information as follows:
To provide you with the features, functions and benefits of the Service – such as publishing comments You post to our commenting system platform.
To help us internally operate and maintain the Service (such as, for the purposes of fixing malfunctions, testing our security systems, etc.).
To enhance, improve and further develop the Service (such as, creating new features or functions, refining the user experience, increasing the technical performance of our services, etc.).
We will use your contact information to provide you with notices related to your use of the Service (such as to help verify rental bookings, help handle disputes between bookers and suppliers, account notifications and legal notices).
We will use your contact information (such as, your email address) to provide you with promotional and marketing emails. You can opt-out by following the instructions set forth in the email (usually near the bottom).
To help personalize the Service experience for you (such as, remembering your information so you will not have to enter it each time you access the Service).
And for the other purposes referenced in the “Who We Share Info With” section below.
Who We Share Information With
We neither rent nor sell your Information in personally identifiable form to anyone. We may share your Information with third parties – but only as described in this section:
With Your Consent
We will share Information with Your consent. For example, Information you post to our commenting system platform will be published to the general public. In addition, information you intend to transmit to any other booker or supplier will be so transmitted. The functionality of the Service will make it clear when You are about to share information in this manner – and the audience it will be disclosed to.
We may employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to You. In the course of providing such services, these third party providers may have access to Your information. But, they are only authorized to use or disclose Your information in connection with providing us with their services. For example, we engage a third party to help us process payments.
We may choose to buy or sell the assets of Celevent. In these types of transactions, customer information is typically one of the business assets that would be transferred. Also, if we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, your information could be one of the assets transferred to or acquired by a third party.
Protection of Celevent and Others
We reserve the right to access, read, preserve, and disclose any information that we believe is necessary to comply with law or court order or governmental request; enforce or apply our Terms of Service; detect and handle payment fraud, or otherwise to protect the rights, property, or safety of Celevent, our employees, our users, or others.
What You Can Do to Your Information
Deleting Your Account
Limitations on Deletion
In the event of an account deletion – We will delete Your private information (although it may be retained on backup servers for administrative and technical purposes only). Information and content You submitted publicly, or to a limited audience, may be retained by Us indefinitely – and We may continue to publish and use it as allowed hereunder. Even if We delete information – We may continue to retain and use it in an anonymized (meaning data that does not specifically identify You).
Laws and Regulations
We may also retain your Information to the extent required to comply with (or we deem it reasonable in light of) any laws or regulations.
Opting-Out of Our Emails
If you don’t want to receive marketing email communications from us such as offers, updated and newsletters – you may simply opt-out of receiving such communications by following the instructions included in each such email (usually a link near the bottom of the email). You must be willing to accept emails with respect to Service notifications (such as to confirm rental bookings).
The Location of Your Information
While your Information is in our possession, it will be stored at hosting facilities located in the USA. These facilities are either operated by Celevent or our third party providers. By using the Service you are consenting to have your Information stored, transferred and processed in the USA.
The Security of Your Information
Celevent takes reasonable precautions to protect your Information and to limit the risk that it will be accessed without authorization, including use of certain industry standard technologies and practices.
In addition to the security measures referenced above, your Service account is protected by a password for your privacy and security. You must prevent unauthorized access to your account and Information by selecting and protecting your password appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account.
Changes to This Policy